Refund Policy

This Refund Policy explains when refunds are available for Limitless Capital's software licences, bespoke Expert Advisor (EA) development, and capital introduction service. It should be read alongside our Terms and Conditions, which take precedence in the event of any inconsistency.

Because our Software is digital content delivered immediately on activation, and our other services involve work or introductions made on your behalf, refund availability depends on the stage you have reached with each service, as set out below.

If you have purchased a licence for our Expert Advisor or other Software but have not yet claimed or activated that licence on a trading account or device, you are entitled to a full refund.

Once a licence has been activated, it is non-refundable, as the digital product has been fully delivered and put into use. By activating a licence, you acknowledge that our Software constitutes digital content and that you consent to delivery beginning immediately, and you accordingly waive any statutory right to cancel that would otherwise apply once delivery has commenced.

Exceptionally, we may consider a refund or remedy outside the above where:

• The Software has a verified technical fault that prevents it from functioning as described, and we are unable to resolve the issue within a reasonable time
• You were charged more than once for the same order due to a processing error
• The Software was not delivered or made available to you within 24 hours of purchase, through no fault of your own

Refunds under this exceptions clause are assessed case by case and require supporting evidence, such as error logs, screenshots, or transaction records.

If you have commissioned a bespoke Expert Advisor and cancel before development work has commenced, you are entitled to a full refund.

Once development work has commenced, the project is non-refundable, as this reflects the time, resource, and specialist work already committed to your specification. This applies regardless of the stage of completion once work has started.

If you believe delivered bespoke Software does not meet the specification agreed in writing at the outset of the project, please contact us — we will review the matter in good faith, which may include revisions to bring the Software in line with the agreed specification.

Our capital introduction service consists solely of introducing you to our independent Broker Partner. We have no involvement in, or control over, the Broker Partner's funding decisions once an introduction has been made.

Because the service is fully performed at the point of introduction, any applicable introduction fee is non-refundable once the introduction has been made, regardless of the outcome of your application with the Broker Partner.

Any funds, fees, or evaluation costs paid directly to the Broker Partner are governed entirely by the Broker Partner's own refund and payment terms, not by this policy. You should review those terms independently before proceeding.

No refund will be granted on the basis of trading losses, missed profits, failure to pass a funded account evaluation, or any other outcome resulting from the use of our Software or the broader risks of trading described in our Terms and Conditions and Risk Disclosure. These outcomes are not considered faults with our products or services.

To request a refund, email info@limitless-capital.co.uk with the following information:

We will acknowledge your request within 2 business days and aim to provide a decision within 5 business days of receiving all necessary information.

• Your order number or transaction ID
• The email address used for your purchase
• The product or service the request relates to
• The reason for your request
• Any supporting evidence, such as screenshots, error logs, or correspondence, where relevant

Approved refunds are processed within 5–10 business days of approval and issued to the original payment method used for the purchase. Depending on your card issuer or payment provider, it may take additional time for the refund to appear in your account.

This policy does not affect any statutory rights you may have under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, to the extent they apply to digital content and services and cannot be excluded by agreement.

For any refund enquiries, please email:

Email: info@limitless-capital.co.uk