Privacy Policy
Last updated: 3 July 2026
Introduction
Limitless Capital ("we", "us", "our") is the data controller responsible for your personal data. We are registered in England and Wales under company number 14807543, with our registered office in the United Kingdom. VAT number: GB442456205.
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, who we share it with, and the rights you have over it, in connection with our software licences, bespoke Expert Advisor (EA) development, and capital introduction services. It is written to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy, contact us using the details in Section 12.
Information We Collect
2.1 Information You Provide to Us
Personal identifiers: name, email address, phone number, billing/postal address
Account credentials: username and password for your Limitless Capital account
Trading account details: broker account numbers required to activate and bind your software licence
Payment information: processed by our third-party payment providers; we do not store full card details ourselves
Communications: any information you provide when contacting support, requesting a bespoke EA, or applying for the capital introduction service
2.2 Information Collected Automatically
Usage data: pages visited, features used, and interactions with our website and Software
Device and technical data: IP address, browser type and version, operating system, device identifiers
Cookies and similar technologies: as described in Section 6
2.3 Information from Third Parties
Where you use our capital introduction service, we may receive limited information back from our Broker Partner regarding the status of your introduction (for example, whether an application was received), so that we can maintain accurate records and provide support.
Legal Basis for Processing
Under UK GDPR, we only process your personal data where we have a valid legal basis. Depending on the purpose, we rely on:
Contract: processing necessary to provide the Software, licence, bespoke development, or introduction service you have purchased or requested
Legitimate interests: for example, to maintain the security of our systems, prevent fraud, and improve our Services, where these interests are not overridden by your rights
Consent: for marketing communications and non-essential cookies, which you may withdraw at any time
Legal obligation: where we must retain or disclose data to comply with applicable law, such as tax or accounting requirements
How We Use Your Information
We use your personal data to:
- Provide, operate, and maintain our Services
- Process payments and manage your account
- Activate, bind, and manage your Software licence to your trading account
- Scope, deliver, and support bespoke EA development projects
- Make and administer introductions to our Broker Partner under the capital introduction service
- Respond to enquiries and provide customer support
- Send service-related communications, such as licence or order confirmations
- Send promotional or marketing communications, where you have consented
- Monitor, analyse, and improve our website, Software, and Services
- Detect, investigate, and prevent fraud, licence misuse, or unlawful activity
- Comply with our legal, tax, and regulatory obligations
How We Share Your Information
We do not sell your personal data. We share personal data only with the following categories of recipients, and only to the extent necessary:
- Payment processors, to process transactions securely
- Email and customer support platforms, to communicate with you and manage support requests
- Hosting and IT infrastructure providers, to operate our website and Software
- Our Broker Partner, where you request the capital introduction service, solely to make and administer that introduction
- Professional advisers (such as accountants or lawyers), where necessary for our legitimate business purposes
- Regulators, law enforcement, or other authorities, where required by law or to protect our legal rights
All third parties we share data with are contractually required to keep your information confidential, use it only for the purposes we specify, and apply appropriate security measures. Our Broker Partner is a separate data controller for any data it holds about you following an introduction, and their own privacy policy will govern their handling of your data from that point.
Cookies and Similar Technologies
We use cookies and similar technologies to operate our website, remember your preferences, and understand how our website is used. Essential cookies are required for the website to function and cannot be disabled. Analytics and marketing cookies are only set with your consent, which you can manage via our cookie banner or your browser settings at any time.
International Data Transfers
Some of our third-party service providers may process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the UK's International Data Transfer Agreement, an adequacy decision, or equivalent contractual protections, to ensure your data receives a comparable standard of protection.
Data Security
We implement appropriate technical and organisational measures, including encryption, access controls, and secure storage, to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. As a general guide:
Account and licence data: retained for the duration of your relationship with us and for up to 6 years afterwards, to meet our tax and accounting obligations
Marketing data: retained until you withdraw consent or unsubscribe
Support communications: retained for as long as reasonably necessary to resolve and evidence the matter
Where data is no longer needed, we securely delete or anonymise it.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Request deletion of your data, where applicable
- Restrict or object to our processing of your data
- Request a portable copy of your data
- Withdraw consent at any time, where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been infringed
To exercise any of these rights, contact us using the details in Section 12. We will respond within one month, as required by law. You can also contact the ICO at ico.org.uk or on 0303 123 1113.
Children's Privacy
Our Services are not directed at, and must not be used by, individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will delete it promptly.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise any of your rights, please contact us at:
Email: privacy@limitlesscapital.uk
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Services, or legal requirements. Where changes are material, we will make reasonable efforts to notify you. The "Last updated" date at the top of this policy indicates when it was last revised.